STATEMENT BY STANBIC BANK KENYA ON DIGITAL CUSTOMER CHANNELS

Nairobi, 30th January 2023- We wish to notify the public that earlier today, we experienced system disruptions on our digital customer channels affecting Mobile banking App, USSD, Internet Banking and Omni Channel.

We have since restored services on our USSD and Omni Channel and are working with our service partners to resolve the mobile banking app disruption in the shortest time possible.

We have contacted the affected customers and would like to re-assure our customers and the public that their data is safe, as we bring mobile banking app back online.

We will continue to update customers on the progress to restore services. We apologize for any inconvenience caused.

For any queries, please contact our customer care lines, visit any of our branches or social media handles for assistance. For more information, our contact centre +254(020)32680000 or our Twitter and Facebook social media pages @StanbicKE.

ENDS

Issued by Africa Practice on behalf of: Stanbic Bank Kenya

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