More than secure links between you and Stanbic Bank
More than secure links between you and Stanbic Bank
Stanbic Bank understands that your trust in us depends on how well we keep your personal, business and account information secure. Our Corporate Information Security Program is comprehensive and proactive to ensure your information is secure whether you choose to bank with us through banking offices, ATMs, telephone or the internet.
Stanbic Bank utilizes industry-accepted security practices that are appropriate for the way you choose to bank with us. For your protection, no matter which channel you choose, we verify you are who you say you are before granting you access to your accounts. Additionally, our systems use firewalls and encryption to protect your information from others.
We will never send e-mails asking you to provide, update or verify personal or account information such as passwords, Social Security Numbers, Personal Identification Numbers (PINs), credit or debit card numbers, or other confidential information.
We have put the following measures in place to keep you and all your Online Banking information safe.
Use a strong password, for example:
Whether you're new to using the internet or a seasoned surfer, it's worth considering these solutions in place to keep you and your personal information safe online.
Keylogging is a method by which fraudsters record your actual keystrokes and mouse clicks. Keyloggers are "Trojan"software programs that target your computer's operating system (Windows, Mac OS, etc.) and are "installed" via a virus. These can be particularly dangerous because the fraudster has captured your user ID and password, account number, ID Number and anything else you have typed. If you are like most other users and have the same ID and Personal Identification Number (PIN)/Password for many different online accounts, you've essentially granted the fraudster access to any bank or company with whom you conduct business. After all, they've got your login credentials so they appear to be a valid user.
Here are some ways you can prevent yourself from being a victim of keystroke logging:
Look out for unfamiliar fixtures on ATMs. These fixtures will not appear to be part of the normal ATM, or are attached to the slot where you insert your card. If you notice something suspicious, don't use it and report it to the bank immediately.
Don't get caught through phishing. We are all used to getting some pretty strange emails in our inboxes asking us to "click here" or send information about ourselves, or even making promises of great wins. While the internet offers convenient access to services such as shopping and banking, it also holds risks to the security of your personal information and money. One such risk is "phishing", used by criminals in ever-changing ways to ultimately take your money.
What is phishing?
Criminals use phishing to try to get you to give them your banking details and other personal information.
How is it done?
Usually, you will receive an email from the fraudsters that appears to be from us with a link to a site that is very similar to ours. In most cases, you would find it very difficult to tell that the site is not ours. The email will ask you to provide your customer selected username and password, card details or account numbers.
Another way criminals use is to send you an email claiming to be from your Internet Service Provider (ISP) that includes links to their genuine site. Once you are linked to the site, a popâ€“up window appears requesting your credit card information.
What we are doing to protect you
We are committed to protecting the confidentiality of your banking details. We are always looking out for sites that pretend to represent Standard Bank or any of our subsidiaries. When we find one, we take measures to close them down as soon as we can. We also do our best to make sure our customers are told of new ways criminals may try get information out of them.
To make online transacting safer, you should make use of our security and authentication services. These include:
How you can protect yourself
Never give your personal details to anyone without making sure that they are who they say they are. A Stanbic Bank representative will never ask you for personal or banking information in an email.
You should view emails and pop-up windows asking for your personal information with the same amount of suspicion you would the person behind you in an ATM queue. Follow these simple tips to guard against phishing:
What you can do if you suspect phishing
Anti-virus software is a computer program that searches your hard disk for viruses and removes any that are found. It only protects against what it already knows about. New viruses spread very quickly so you must update your anti-virus software regularly, on a weekly basis at the very minimum.
What anti-virus products are available?
There are many anti-virus products to choose from so it's best to do your research. Most anti-virus suppliers also offer a firewall product at little or no extra cost, and these can be set up at the same time. You'll need to ensure your chosen product is set up to check for updates every time your computer is switched on, and runs a weekly scan. Typically, updates take a couple of minutes and will happen in the background. Ideally it should also be set up to perform a full scan of the computer once a week.
What is spyware/adware and how do you prevent it?
Spyware is a program that secretly gathers information about what you do on your computer and quite often it does this without your knowledge. In its least dangerous forms, it is known as adware. Adware collects information about your internet habits on behalf of companies and can occasionally pops up adverts as you surf.
How does it work?
In its more dangerous form, it can act like a Trojan virus which is installed on your computer without you realizing. You do not have to be connected to the internet to be spied upon, but once on the internet, any information gathered can be sent to the fraudsters spying on you.
How can I prevent it?
Spyware removers search out these programs in the same way as anti-virus and can also block those annoying pop-up adverts. There are many free anti-spyware programs which can be downloaded and used to scan your computer for spyware and adware, like Ad-Aware.
Signs of Infection
If you keep getting pop-up windows all over your screen, you may have been infected with spyware or adware. You should run a scan like Ad-Aware or Windows Defender to detect and to remove it.
If your phone is lost or stolen, call us straight away so we can disable your mobile banking apps as a precaution.
If you suspect or detect online fraudulent activity, it is vital that you report it to us. Your immediate action may prevent further theft or compromise. The sooner you act, the sooner we can help.